Intellitechs Computer Repair
3355 Spring Mountain Rd #8,
Las Vegas, NV
702-487-7777
Company Policy.
For clarification, “you”, “the customer”, “the party”, “the owner”, and related terms addresses the person(s) who originally signed an estimate form and/or work order form. “We”, “DCS”, “Us”, “Our”, addresses Dark Computer Services and it’s affiliates, employees, owners, advertisers, shareholders, and other significant persons.
1. Our Responsibilities
1.1 Every computer that comes into our office or is serviced onsite will be thoroughly examined and diagnosed BEFORE any repairs are made. A diagnostic fee of $35 will be charged. If the repair is completed through us, this fee is waived.
1.2 We aim for our turnaround period to be 1-3 days for normal repairs. Advanced repairs may require up to two weeks. Availability of parts, shipping delays, and other factors may affect actual completion time. We cannot completely guarantee a set date and time.
1.3 We will repair the issue(s) that has been initially described to us, and that are listed on the estimate(s). We will not do any other repairs other than the one(s) listed without prior customer authorization.
2. Your Responsibilities
2.1 We cannot be responsible for any lost, damaged, destroyed, or misplaced files or folders that are stored within the system. We provide backup services when requested, but make no guarantees written, expressed, or implied that files can always be retrieved or backed up. The customer should backup any and all important data before the system is brought to Intellitechs Computer Repair.
2.2 When bringing a system to Intellitechs Computer Repair, it should only be accompanied by required accessories. For laptop systems, only the charger and relevant software should be delivered. For desktops, only the tower itself should be brought, along with software if needed. We will not be responsible for lost, damaged, or misplaced accessories.
2.3 You, the customer, are responsible for all authorized charges. Authorized charges are agreed on through an estimate, work order, or word of mouth between us and you.
3. Pricing and Payment
3.1 Our prices are subject to change without any notice. You, the customer, will not be responsible for the changed price if estimate or work order was drafted before the price change.
3.2 Balance is due in full within 7 business days of completed repair. If you are not able to pay the full amount, Intellitechs Computer Repair can discuss options with you for a payment plan.
3.3 If payment is not received within 15 days, the customer will receive (2) phone calls stating their balance due. After 20 days of non-payment and/or no contact, we will submit the balance to small claims court or a collections agency.
4. System Pickup
4.1 You system will only be returned to you once: Balance is paid in full or we have set up a written payment agreement.
4.2 Systems must be retrieved within 7 business days of repair completion. If system(s) is/are not retrieved within 7 days, the customer agrees to a storage fee of $5 per day until system is retrieved and balance is paid in full, unless a payment plan is set. The storage fee will continue to be charged until the system(s) is/are retrieved. The only exception will be due to an emergency which did not allow you to retrieve the system, valid proof must be presented.
4.3 After 30 days of no contact or attempt to retrieve system, we will send out 2 certified letters stating your balance due and requesting that you retrieve your system(s). At the 40 day mark, the system becomes property of Intellitechs Computer Repair and may NOT be retrieved unless balance is paid in full, along with all fees, and a 50% markup of the current balance at present time.
5. Disclaimer
5.1 No responsibility for the expiration of manufacturer’s original warranty on equipment that has been sent to us for diagnosis, modification or repair.
5.2 No responsibility for any data loss during the repair procedure or unexpected events occurring.
5.3 No responsibility for equipment of an unstable nature which may deteriorate during inspection or repair.
5.4 No responsibility after unrepaired laptop being taken back or returned.
5.5 No responsibility for returning defective or replaced parts.
6. Part Ordering or sales
6.1 In case that parts that required must be ordered, the customer must put down a 50% down payment of the total cost of the part including shipping and handling, taxes, and applicable fees.
6.2 Intellitechs Computer Repair offers NO warranty or guarantee on parts. All our parts usually include a limited warranty or guarantee from the manufacturer.
6.3 In the case that the customer wishes to cancel the repair for any reason, and parts have been ordered or purchased from us, there will be a 25% restocking fee applied to the balance due.
7. Other clauses
7.1 We reserve to make changes to this policy at any time without prior notice.
7.2 We reserve the right to make changes to any deals, specials, sales, prices, fees, or advertising material without prior notice.
7.3 Intellitechs Computer Repair reserves the right to make the final decision in any matters pertaining to this company policy and it’s contents and practices.
7.4 Intellitechs Computer Repair will NOT perform any services or buy/sell any products until all appropriate forms have been completed, and required information has been collected. See our privacy policy to learn what information and paperwork is required, and how the information will be used.
8. Refunds
8.1 Refunds will only be given for repairs that were not completed as stated in the work order. No refund shall be given until Intellitechs Computer Repair has had a change to correct said problem through it’s 30 Day warranty. After 30 days, no refunds will be given, and the customer will be charged normal rate.
8.2 Any parts, accessories, or products returned to Intellitechs Computer Repair will be subject to a 25% restocking fee.
Validity of Agreement: When you, the customer, signs our estimate form and/or work order for a service or product request, you enter a legally binding contract where you acknowledge and agree to all the terms and content of this contract. You understand that we will uphold this company policy. This policy can be found on our website at www.intellitechslv.com/policy or on the back of our estimate, work order, receipt, or warranty form(s). Intellitechs Computer Repair cannot guarantee that the policy will be displayed on the above locations except for our website.
U.S Department of Health & Human Services -
Confidential Information: Company will not violate The Health Insurance Portability and Accountability Act of 1996 (HIPAA) or the Standards for pricacy of Individually Identifiable Health Information. Company further acknowledges and agrees that it will keep confidential any protected health information it receives from Client by virtue of the Services being rendered by Company. Further, Company will execute any reasonable HIPAA compliance agreement(s) provided by the Client.
Each Party agrees that during the course of this agreement, information that is confidential or proprietary may be disclosed or otherwise available to the other Party, including, but not limited to, patient information, pricing, technical processes, product designs, sales and other unpublished financial information, business plans and marketing data (“Confidential Information”). Confidential Information shall not include information that the receiving Party can demonstrate (i) is as of the time of its disclosure, or thereafter becomes, part of the public domain through a source other than the receiving Party, (ii) was known to the receiving Party as of the time of its disclosure, or (iii) is subsequently learned from a third party not under a confidentiality obligation to the providing Party.
Each Party agrees that, from receipt of information from the other Party hereunder, such Party will use the same means it uses to protect its own confidential and proprietary information, but in any event not less than reasonable means, to prevent the disclosure and to protect the confidentiality of Confidential Information. Upon written request at the termination of this agreement, all documented Confidential Information (and all copies thereof) owned by the requesting Party will be returned to the requesting Party or will be destroyed with written certification thereof. Except as provided for in this agreement, each Party shall not make any disclosures of the Confidential Information to anyone other than its Company Personnel to comply with the obligations.
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When you “The consumer”, requests a service or product from us, you are entering a legal binding contract in which you agree to the terms set forth in this document. Also, by engaging in a repair, modification, service, or any other type of exchange of services with Dark Computer Services, you also agree to these terms. Any type of contact between you “the consumer” and us, “Dark Computer Services” is considered a valid agreement and a valid “signature” for these terms, and will and can be used to comply with these terms. As are our signed estimates.
By requesting our services and/or products, you agree:
– You the consumer, agree to not hold Intellitechs Computer Repair, it’s owners, employees, affiliates, partners, and any related persons, assets, trademarks, copyrights, etc… liable for any damages, losses, misfortunes, or any other type of scenario, that occurs to any property you have turned over to us for repair, modification, service, or for any other reason.
– You understand that some of our services are not foolproof and that there is no standard or governing body over how these services are performed, and what their results should be. You understand that damage may arise from our attempt to modify, repair, service, backup, and restore your property. You also agree and understand that we will NOT be liable for any types of damages, losses, misfortunes, acts of god, unforeseen circumstances, etc.. Since our services are based on many variables such as chance, condition of property at said time, and other factors, we cannot guarantee a 100% success on every service. The only type of re-compensation we can offer in case of mistake, or damage on our part will be a refund of labor charges for that specific service. These terms apply to, but are not limited to, data, consoles, accessories, computers, laptops, games, parts, software, etc…
– You understand that Intellitechs Computer Repair and all people related, are not responsible for any accessories that accompany any property. We, and our website, clearly state what is necessary to complete our repair. We will not be held liable for any accessories of any kind.
– We reserve the right to not return property until full amount due in labor, parts, software, hardware, products, fees, etc.. is paid.
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- From the date that a service or repair is completed, you have exactly (30) days to paid any balances, dues, fines, owed amounts in full. You must also recollect your property within (30) consecutive days after repair or service. If you do NOT recollect your property and pay the balance in full, DCS reserves the right to assume ownership of your property, which then you forfeit your ownership of said property.
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- We offer NO warranty or guarantee on any hardware. Hardware claims should be taken up by the manufacturer or retail store where the hardware was acquired from.
I ________________________________ understand and agree to the above privacy policy of Intellitechs Computer Repair
X______________________________ ______/______/______
Client Date
X_________________________________ ______/______/_______
Technician Date
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